FAQs
Q. Why Should I Use PCSoft?
A. Unless you have your own full-time onsite IT guy, you need a reliable computer repair and maintenance service that will enable you to have your computer running all of the time. Because PCSoft runs 24 hours a day, 7 days a week, we are always there for you. Whether you have a small business or home office, we can help you do everything from getting rid of a computer virus, set up of a new router, go wireless or simply to fix your PC. We give anyone who owns a computer, the comfort of having an IT guy around without having to put one on the payroll.
Q. Do you come to my home?
A. Absolutely! One of the best reasons for using PCSoft is that you don't have to lug computer parts around with you. We come to you - whether you are at a home or office - we will be there the same day! That's the beauty of using PCSoft.
Q. I have a virus on my computer - can you fix it?
A First we have to ascertain what type of virus is on the computer. But absolutely, we can get rid of the virus and more importantly teach you how not to get another virus on your computer. We can install appropriate internet security so that you do not have to worry about this happening again.
Q. How much does PCSoft Cost?
A. We charge an hourly rate billed in half-hour increments after our minimum one hour service. We offer a Same Day service at no extra cost and all our work comes with our PCSOFT First Time done right service Guarantee (Please ask for more details when you give us a call). Our Technician's have a minimum of 5 years of experience in supporting both home and business clients and are industry certified to ensure all work is completed with the highest level of Professionalism (Not like other so called "Geek and Nerd" based computer repair organisations )
Q. I just got a wireless router and can't figure out how to set it up - can you help me?
A. Absolutely! This is one of our most popular type of calls. We can have this set up for you in no time flat. Once you have a wireless network running in your home or office, you will wonder how you ever got along without it.
Q. Are these guys easy to understand?
A. Do you mean "do they speak geek speak?" They may be computer whiz technicians, but they are very easy to understand as they are well versed in the fact that most people think that the "motherboard" is something out of Star Trek. They will be able to explain the problem in plain English so that you understand exactly what is going on.
Q. How long does it take for an appointment?
A. Call us and you will have someone there in within 24 hours. No week to week appointments. We pride ourselves in the fact that we can have someone to you within the same day. We know that computer problems cannot wait and neither should you.
Q. What type of payments do you accept?
A. Cash, Cheque or Credit card are all accepted forms of payments and Payment is made at the completion of your onsite visit. If you are a business client, ask about our great Discounted Prepaid Support Pack options.
Q. What is remoteTech?
A. We have two types of support - both on site, where we come to your place of business or home, or remote where you can get help over the phone. Both services are useful. If you have a small problem, for example, or live outside the Sydney or New South Wales area, you may prefer our remoteTech services. RemoteTech services are useful to help you with your problem through the use of the Internet.
