Having a Single Point of Contact for All of Your Technology Needs is Super Convenient

A company’s IT infrastructure includes many moving pieces. Managing it all can be a complex venture that alludes the common employee. Yet, resolving IT issues often falls on the lap of your employees, since they’re the ones facing the problems. In situations like this, it would be best if your staff could simply resolve these issues with just one simple phone call.

Now, you’re probably already familiar with the many managed IT services offered by PCSOFT, and how we’re just a phone call away to resolve many of your IT issues. Or, how with several IT scenarios, we catch the issue before it turns into a problem and resolve it for you so that you don’t have to even be bothered by it. However, despite the fact that we offer our clients several useful IT services, there might still be some technology-related issues that we don’t directly cover under your current agreement.

Regarding technology issues like these that lie outside the scope of our service contract, organizations can’t reasonably expect every one of their employees to know exactly what technology problems we cover and which ones we don’t. Instead, your staff would benefit from having one phone number to call for any and every technology problem, which is where PCSOFT’s vendor management service comes into play.

Essentially, this is an IT service where we become the single point of contact for all of your company’s technology needs. It’s designed to make things easier for businesses by streamlining the way IT issues are handled and resolved. If you’re unsure if PCSOFT’s vendor management service is right for you, then consider all the different technologies you have in your office, along with all the different vendors associated with each piece of equipment.

For example, your printers, your Internet connection, or your line-of-business applications, would each require its own trained technician to resolve an unexpected issue. That’s three different phone numbers, three different accounts, and three different bills to pay. How nice would it be to only deal with one company for all of your technology dealings? This is yet another way that PCSOFT makes technology work for you, instead of you working for your technology.

As a bonus, when PCSOFT arranges a vendor for a fix, you can be sure that it’s a quality service provider and not some fly-by-night break-fix company that’s going to overcharge you. In fact, the vendors that we select to work on your IT equipment are companies that we know, trust, and work with on a regular basis. Therefore, you stand to gain from these deep working relationships that we have with technology companies. This is a much better arrangement than having to select a random company that you’re unfamiliar with.

At the end of the day, streamlining your technology issues down a single point of contact might get you thinking about other ways that you can do the same with your company’s operations. For virtually every task out there, you can bet there’s a technological solution available that will make it easier. If there is, PCSOFT can find it for you and provide it for you, or at least hook you up with someone else that can. For all of your company’s technology needs, there’s only one phone number you need to remember: 02 98730080.