Small Businesses Need Comprehensive Communications

Does your business suffer from chronic miscommunication? Chances are that your business is not the only one. Small businesses often lack the ability to invest in solutions designed to cut down on communication problems in the workplace. To help your company’s workforce improve communication and collaboration, we’re going to discuss some of the many ways that you can implement technology to eliminate miscommunication in the workplace.

Here are some of the most important tips that we can offer, in no particular order.

Implement an Intranet
For those who might not be tech-savvy, one of the most difficult parts of communication comes from not knowing how to properly navigate around your own network. This could mean finding specific files, or moving about your organization's cloud-based file storage system. An intranet can help not just these employees, but all of them, by providing a central hub where any critical assets that your business depends on can be seen at a moment’s notice. This clears up any confusion regarding where your employees need to go to access links to software or important information.

Take Advantage of Communication Solutions
If your organization has yet to implement a unified communications solution, it’s in your best interest to do so as soon as possible. A unified communications solution includes an email solution that’s used across your entire business’ infrastructure, a phone system that provides each of your employees with an extension where they can easily be reached (this is often a Voice over IP solution), and an instant messaging or video chat system that can be used to get in touch with employees who might not be in the immediate area. Basically, you want to provide your employees with ample opportunities to reach out to others in your business for assistance with any projects.

Make Important Information Easily Accessible
Have you ever browsed the Internet for information about a particular solution, only to find a whole lot of nothing? In most cases, the services that your organization uses will have detailed online documentation and frequently asked questions that will help you figure out what you need to know; yet, your internal processes may not have these questions or documentation as transparent. You can implement your very own knowledge center that can be located in an intranet, allowing your employees to find any vital information that they need.

Does your business need to implement more powerful communication solutions? If so, PCSOFT can help. To learn more, reach out to us at 02 98730080.