You understand that technology is critical to your company’s success, but does your technology get the attention it deserves? If your in-house IT staff is overburdened with support work, they may find it difficult to keep up. This, in turn, puts the average employee in an unenviable position of having to troubleshoot the various common issues that plague the use of their technology.
This is why PCSOFT’s co-managed IT is an exceptionally useful service, especially for small and medium-sized businesses that may have seen enough growth that you’ve developed the need for more IT support. SMBs often don’t have a budget flexible enough to onboard more trained IT personnel, so it makes more sense to outsource certain elements of your IT maintenance to other trained personnel. Additionally, with our certified technicians, you’ll gain skilled IT professionals to depend on when the time comes to integrate new procedures or resolve tricky issues.
Technology support is a field that requires vast amounts of knowledge that only comes from experience. If your team is busy integrating new changes to your organization's technology, some of the support might get put off, or go completely unresolved. This is particularly detrimental to your business’ network security. If patches aren’t issued regularly, your systems will quickly grow outdated and be vulnerable to the host of online threats.
Through our powerful remote monitoring and management solution, we can automate necessary security upgrades so when you integrate a co-managed IT situation, like the one PCSOFT offers, you gain the expertise necessary to keep your network secure. With our comprehensive support services, your in-house team benefits from our technicians’ extensive knowledge in managing business technology.
You might recall moments when an employee’s absence is felt around the office due to an increased workload. This can be a major setback, even if they’re only gone for a day. Our co-managed platform makes planning for vacations and paid time off easier.
Co-managed IT provides the availability to dedicated IT professionals that mitigate downtime-causing circumstances, whether your in-house IT staff is absent from the office, or not. In this way, PCSOFT provides your staff powerful support options when their technology is on the fritz.
You already know that co-managed IT is like hiring new personnel, but it comes without the hefty operational expense that are associated with hiring new staff. Our services are scalable and is delivered at an affordable flat rate, making them ideal for just about any budget.
Unlike your typical break-fix IT, our co-managed IT solutions are designed to help you save money in the long run through preventative measures. We’ll help your business get its technology issues resolved the first time, which in turn saves you more money on costly repair bills or replacement fees.
PCSOFT’s co-managed IT solutions are designed to help your in-house IT staff achieve maximum operations without going all-in on a hefty new salary. You’ll gain access to skilled professionals who are trained to deliver quality service at an affordable rate. For more information about our co-managed IT solutions, give us a call at 1300 559 001.