PCSOFT Blog

PCSOFT has been serving the Smeaton Grange area since 2005, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Managing Your Email Can Help You Be More Productive

Managing Your Email Can Help You Be More Productive

Wrangling an email inbox that has been left to its own devices for months can be a challenge, especially for those who sign up for email lists and never unsubscribe from anything. If this sounds like you, be sure to read on and discover ways that you can finally take back control of your email inbox.

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Communication Tools that will Help Boost Your Business

Communication Tools that will Help Boost Your Business

Communication is a key part of doing business. Today, there are a variety of solutions devoted to improving your business’ communications strategy in some way, shape, or form. Here, we’ll go over these solutions, and discuss why today’s business should be invested in most or all of them.

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Tip of the Week: How to Waste Less Time on Your Email

Tip of the Week: How to Waste Less Time on Your Email

As much as we all rely on emails throughout the workday, they can be an intense pain to manage, which only makes it a hassle to deal with and can actively make it less useful for your users. We want to help you avoid this outcome, so we’re sharing a few tips to make the management of your email that much more effective.

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Tip of the Week: Simple Steps to Safer Email Practices

Tip of the Week: Simple Steps to Safer Email Practices

Security is always a business priority, and with so many business needs now fulfilled digitally, it is critical that cybersecurity has a strong presence in organizations big and small. Nowadays, collaboration solutions have also had even greater importance in the workplace, making tools like email completely essential. Unfortunately, this gives cybercriminals an increased opportunity to use it as a means of attack.

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Well-Trained Staff Will Avoid Ransomware

Well-Trained Staff Will Avoid Ransomware

Ransomware has been a real problem for the past several years. This is a result of a shift in the ways hackers approach their craft. Once known for breaching networks directly, the establishment of uncrackable encryption left hackers looking to change their strategies. Today, they use scams to get people to give them access to network resources. If they are successful, it can deliver more than headaches for a business. Let’s look at what makes ransomware so dangerous and how your company can combat the constant attacks that come your way. 

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Tip of the Week: Three Tips to Improve Your Remote Meetings

Tip of the Week: Three Tips to Improve Your Remote Meetings

While remote work can be a hugely popular and successful strategy to ensure your business’ goals are accomplished, remote meetings can often offer up challenges for those that aren’t used to them. For this week’s tip, we’re offering three ways that you can help make these meetings easier to manage.

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Unified Communication Brings Big Benefits

Unified Communication Brings Big Benefits

With businesses trying to feel out the situation, there is going to be some anxiety, some indecisiveness, even some fear about reopening too early (or too late). It may be a perfect time, however, to start to look at ways you can innovate your business. One way you can do that is by reinventing your business’ communications platform. 

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Start Off 2020 by Auditing Your Online Accounts and Passwords

Start Off 2020 by Auditing Your Online Accounts and Passwords

Let’s take a look at a real-world scenario that I ran into a few weeks ago with a family friend. For the sake of this story, let’s call him Bob. Bob lost access to a pretty important online account.

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Tip of the Week: Automatically Organizing Your Email

Tip of the Week: Automatically Organizing Your Email

Let’s face it - you’d be hard-pressed at this point to find someone who wasn’t fairly confident about their use of email in the office. However, the way they are currently using their email may not be the most efficient. This week, we’re focusing our tips on how to better use your email.

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Tip of the Week: How to Better Manage Your Glut of Emails

Tip of the Week: How to Better Manage Your Glut of Emails

Email is a presence in almost every business, but some businesses use it better than others. Some use it as a be-all, end-all business communications solution, while others use it for correspondence that isn’t time sensitive. No matter how your business uses email, managing it properly will go a long way toward improving your efficiency and productivity.

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Tip of the Week: Leveraging Gmail’s Smart Compose Feature on Android

Tip of the Week: Leveraging Gmail’s Smart Compose Feature on Android

With technologies like machine learning and artificial intelligence entering further into our daily lives, what was once science fiction is becoming fact - assisting our lives (which most would agree is better than threatening our lives). For this week’s tip, we’ll show you how to leverage machine learning in a very basic way: in the Android version of Gmail’s Smart Compose feature.

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Tip of the Week: Learning How to Create Effective Email Subject Lines

Tip of the Week: Learning How to Create Effective Email Subject Lines

Ever get an email with the subject line “No Subject” and not feel compelled to open it? Us too. Your email subjects are crucial to getting a user’s attention and helping them understand what the email is about. We’re here to help you develop more effective email subjects to ensure your messages are opened and responded to.

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Cloud-Based Email is Extremely Valuable

Cloud-Based Email is Extremely Valuable

The cloud has helped a lot of businesses overcome the boundaries set by the physical workplace. Employees can access data and applications on a variety of devices that were previously thought to be nothing but time-wasters, allowing for an improved workplace experience and much more flexibility. In particular, cloud-based email allows for enhanced connectivity between your organization’s internal and external resources.

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Your Employees Are Your Biggest Cybersecurity Risk

Your Employees Are Your Biggest Cybersecurity Risk

If we asked you to identify the biggest risk to your business’ network security, what would you think it would be? Some might think that the countless threats on the Internet are the biggest issues your organization will have to deal with, while others might think natural disasters represent the biggest problem for your business. Many others, however, see the end user as the biggest threat to their business, and they are right… to an extent.

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Tip of the Week: Options to Secure Your Email Messages

Tip of the Week: Options to Secure Your Email Messages

Due to the popularity of email in the business world, it’s an extremely popular method of attack for hackers. They can easily send countless messages to targets all over the world with the click of a mouse. Therefore, you have to take email security very seriously. The repercussions of not doing so could be swift and severe. This week’s tip is dedicated to informing your employees of email best practices for the office environment.

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Your Emails Won’t Be Secure Without these Safeguards

Your Emails Won’t Be Secure Without these Safeguards

Are your employees putting your organization’s security at risk due to poor email practices? This is a question that all business owners need to consider--especially if you deal in sensitive information. We recommend that all businesses utilize a two-pronged approach to email security, including both technology measures to secure communications on the technical side and training to secure on the human side.

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Email Malware is the New Schrödinger’s Cat

Email Malware is the New Schrödinger’s Cat

There is a famous thought experiment devised by physicist Erwin Schrödinger, describing a very particular paradox in quantum physics through the experience of a cat. While Schrödinger’s cat was initially intended to demonstrate a very different phenomenon, it can also be applied to something that all businesses need to consider: their email security.

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Looking at the Landscape of Email Fraud

Looking at the Landscape of Email Fraud

Email is arguably the most popular method of business correspondence in existence. It’s fast, economical, securable, easy to store/archive, and searchable in a way that traditional, physical records can’t compete with. With billions of emails sent every day from all over the globe, there is a considerable amount of sensitive information transmitted within these communications. The criminal element is looking for every opportunity to steal and exploit personal data, as well as take advantage of vulnerabilities to gain access to a company’s data or network.


One particularly effective method of email fraud is impersonation. Sometimes falling under the categories of phishing, whaling, or SMiShing, impersonation email emulates a legitimate address from a non-threatening source that convinces the user to take an action. An example of an impersonating email fraud would be a user transferring funds to a 3rd party account on the order of what they believe is a legitimate message from their CEO, but actually originates from a spoofed email address. Another example would be if someone opened an email attachment that appeared to be a legitimate spreadsheet but actually introduces ransomware into their network.

Email Security by the Numbers
For those who are looking to visualize the risks associated with email fraud, here’s a look at a few recent statistics that show just how big of a problem it can be for a business.

  • In 2017, the number of worldwide email users will top 3.7 billion, or about half of the worldwide population uses email in 2017.
  • Phishing attacks make up about 91% of all attempted cyberattacks.
  • Top three reasons people are duped by phishing emails are curiosity (13.7%), fear (13.4%), and urgency (13.2%).
  • Email fraud was the 2nd most frequent successful external intrusion method in 2017.

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  • 0.5% of the top million domains are protected from impersonation by email authentication.
  • Implementing email authentication would save the average company $8.1 million per year in cybercrime costs—$16.2 billion annually across the Fortune 2000.
  • Business Email Compromise (BEC), also known as CEO impersonation, losses are up 1,300%

Reducing your Business’ Risk of Email Fraud
Most email security experts agree that implementing two encryption and authentication standards are the first steps to reducing the number of cyber security gaps that have been proven to increase risk of email fraud.

  • DMARC: The first standard, Domain-based Message Authentication, Reporting, and Conformance, or DMARC, authenticates an email domain, ensuring that the sender’s information aligns with the known information about the authenticated domain. DMARC has been found to detect the majority of email spoofing and impersonation and handle them according to the receiver’s procedure - usually by flagging them as spam.
  • STARTTLS: The second standard, called STARTTLS, is a command that orders a secured connection that subsequently encrypts the email data being sent and received.

DMARC and STARTTLS standards have proved so effective at email fraud prevention that, on October 16, 2017, the U.S. Department of Homeland Security ordered ALL federal agencies to implement both of them within 90 days.

Federally Mandated Email Regulations for Businesses
DHS isn’t the only organization requiring email encryption as part of their technology regulations and compliances.

  • HIPAA: Those entities in the healthcare industry that are required to be in compliance with the Health Insurance Portability and Accountability Act (HIPAA) must implement access controls, audit controls, integrity controls, ID authentication, and transmission security before an email correspondence that includes personal health information is considered to be “in compliance”.
  • PCI-DSS: Companies that use customer credit card information are required to meet PCI data security standard. The PCI-DSS expressly advises organizations to never use email, encrypted or otherwise, to share credit card data. Because emails are generally stored for long periods of time, it violates the PCI rules regarding card information storage after authorization and maintenance of access control at all times. Still, many PCI compliant businesses choose to use email encryption as an additional security measure.

PCSOFT Has Your Back!
For most small businesses, the idea of tackling any type of email fraud prevention on their own is extremely overwhelming. It’s a world of protocols and acronyms that the average IT decision maker often prefers to avoid altogether - and that’s just encryption. To get the maximum productivity while maintaining network and data security, modern businesses should leverage spam filters, antivirus and malware scanning, archiving/storage, hosting considerations, acceptable use policies, access control, and more. In the end, an email solution can have a large impact on a company’s daily operations.

The good news is that you don’t have to fight cybercriminals alone! PCSOFT is well acquainted with all types of cybersecurity - including email authentication and encryption. Our experts will help you find the perfect email fraud protection strategy to meet the needs of your business. Contact us at 02 98730080 and get encrypted.

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I have got the new landscaping fraud through the emails then for the loudest of the side to this is scam. Personal opportunity for... Read More
Tuesday, 16 April 2019 21:53
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Tip of the Week: Gmail Is Made Even Easier When You Use Filters

Tip of the Week: Gmail Is Made Even Easier When You Use Filters

Your email inbox can quickly become an overwhelming mess without the proper management, but who has the time to sort through their email inbox on top of all of their other, more urgent responsibilities? Fortunately for Gmail users, the program provides the answer with its filter feature. For this week’s tip, we’ll show you how to regain control of your inbox with filters.

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Tip of the Week: Improving Outlook With Three Tips

Tip of the Week: Improving Outlook With Three Tips

Does your business use Microsoft Outlook as its preferred email client? It’s likely that you have already noticed how dynamic of a solution it is for your business purposes, but little do you know that the most recent version of Outlook is stacked with some of the best features out there to make your user experience even better.

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Reading this amazing post I will soon improve Outlook with these three tips and hope it works better for me. You have to know abou... Read More
Thursday, 15 November 2018 19:00
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PCSOFT
Unit 2/8 Gallipoli Street
Smeaton Grange, NSW 2567