PCSOFT Blog

PCSOFT has been serving the Smeaton Grange area since 2005, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

A Company’s Cybersecurity Culture Starts from the Top

A Company’s Cybersecurity Culture Starts from the Top

There are countless aspects of running a business that demand your attention on a daily basis, but one of the most important that can often go by the wayside is cybersecurity. No matter the size of your business, cybersecurity can make all the difference in preserving your organization’s future. While we recommend implementing technology solutions to make cybersecurity easier to manage, without an established culture of cybersecurity, your business will remain at risk regardless of the measure you take to protect it.

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What You Need to Successfully Work from Home

What You Need to Successfully Work from Home

When you work from home for any length of time, you’ll come to understand that there are certain things that you need in order to get your job done. Depending on the type of work you do, you could need different tools. Today, let’s take a look at some of the most important tools your business can use to find success with a remote workforce. 

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How to Optimize Your Technology Budget in 2021

How to Optimize Your Technology Budget in 2021

After 2020, it is understandable that many businesses would be seeking out a way to recoup a lot of the expenses and losses that the year’s events likely incurred upon them. This has led many to turn to their IT investments as the sacrificial lamb. While we are undeniably biased, we would argue that there are better ways to streamline your business’ expenses in terms of its IT than to simply cut them outright.

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Let’s Take a Look at a Few 2021 Business Trends

Let’s Take a Look at a Few 2021 Business Trends

With nearly everyone facing a recession in 2021, businesses are going to be looking to technology to keep their businesses afloat. The COVID-19 pandemic made businesses shift their priorities in 2020 and as the pandemic enters year two, these strategies will be equally important in 2021. Let’s take a look at three trends you will see businesses follow this year. 

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How Your Small Business Can Use the Internet of Things

How Your Small Business Can Use the Internet of Things

One of the biggest questions that was routinely asked to IT administrators before the COVID-19 pandemic shifted everything was, “How can we use the Internet of Things to Improve Your Business?” The answer isn’t as simple as you might think. Today, we will look at what benefits the Internet of Things can present to you and whether or not they can make a difference for the average small business.

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Good Leaders Have Better Businesses

Good Leaders Have Better Businesses

Many small business owners are in a very tough position. Not only have they had to navigate months of government mandated limitations, health scares, and rising vendor prices, they also don’t have any definitive answers to when this whole period might be over; and, what a new normal will look like when it is. For these reasons it is crucial that an organization has solid leadership in place. 

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Point-Of-Sale Systems Do More Than You Think

Point-Of-Sale Systems Do More Than You Think

We’ve come a long way since 1879 and the invention of the cash register. Today, point-of-sale (POS) solutions offer massive benefits to businesses who take advantage of their capabilities. Let’s go over how these capabilities can help the modern business and its owner.

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What Are Your Biggest Issues, IT Challenges and Priorities?

What Are Your Biggest Issues, IT Challenges and Priorities?

All a business’ technology is important to its operations, but based on its industry, certain priorities are bound to arise. A recent survey cast a light on some of these priorities, giving us a view of what small to medium-sized businesses are concerning themselves with. Let’s review some of the trends this survey revealed to see how well your priorities match up.

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You Need to Plan for the Worst and Hope for the Best

You Need to Plan for the Worst and Hope for the Best

Hope can be a big part of a person’s notion to start their own business. Needless to say that entrepreneurial hope doesn’t always consider that there will be a global pandemic that grinds the operational effectiveness that you’ve spent years building to a halt. Hope does, however, play a big part in the creation of a business continuity plan. Today, we’ll briefly discuss why you should never lose hope and how being prepared stems from the same notion as starting a business.

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Remember the Equifax Breach? Here’s an Update

Remember the Equifax Breach? Here’s an Update

Spoiler alert: it isn’t good news.

On September 7th, 2017, it was made public that Equifax had suffered one of the largest cybersecurity breaches in history, and as a result, had left 145.5 million consumers in the United States vulnerable to identity theft. Due to a website application vulnerability, the personally identifiable information of these people was exposed from May until July of that year.

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The Value Social Media Has for Your Business Today

The Value Social Media Has for Your Business Today

With so many businesses experiencing drastic changes with continued social distancing recommendations and suspended operations, it is important that one of the most critical groups associated with any business remains in the loop: its clients and customers. Therefore, it makes sense to do so using a tool that is readily available (and that most people use): social media.

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The Benefits of Switching to VoIP

The Benefits of Switching to VoIP

Every business needs some sort of telephone system. If you are looking to save some money, a Voice over Internet Protocol (VoIP) platform is a good place to start. However, VoIP can do more than just trim down your communications spend. There are many other options that VoIP can open up for the benefit of your business’ efficiency and productivity.

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Even If You Don’t Hear About Small Business Breaches, They Happen

Even If You Don’t Hear About Small Business Breaches, They Happen

If you have a bank account or a credit card, chances are you’ve been made aware of a hack or a data breach. Big organizations are more frequently being breached, forcing them to run damage control for the often millions of customers affected. News coverage often bashes these big organizations, but what about smaller ones? The truth is, smaller businesses are breached just as often, with the consequences being just as severe. 

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Will U.S. Leaders Consider Data Privacy?

Will U.S. Leaders Consider Data Privacy?

Over 90 percent of people in the United States feel like their data is out of their control, and judging from the impression that the European Union’s General Data Protection Regulation left on the world, it’s surely not going to be the last piece of privacy legislation that is issued. Still, will it be enough to urge certain governments and organizations to practice what they preach? The results could have long-lasting effects on businesses, as well.

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Tip of the Week: Improve Collaboration With Process

Tip of the Week: Improve Collaboration With Process

Like a well-oiled machine, any business needs its internal components to line up correctly, interacting with the others to accomplish the ultimate goal of the device. This is more or less how we always describe collaborative processes in the context of your IT. Here, however, we’re going to focus our tip on ensuring these processes are directed by employees who are ready to collaborate as well.

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Look to Technology to Shift Your Business’ Prospects

Look to Technology to Shift Your Business’ Prospects

For the average small business, technology use isn’t always a make-or-break scenario. Sure, there are some technologies that everyone uses nowadays. Inventory and point of sale systems, social media, and wireless Internet are some that you’ll often find used by small businesses. If, as small business owner, your plan was to enhance your company’s exposure to technology, cost may temper your expectations. Today, we look at some solutions that would be useful to your business, but will they break your budget?

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Could Your Business Benefit from E-Commerce?

Could Your Business Benefit from E-Commerce?

Commerce has been fully embraced by the Internet, with online stores slowly phasing out many brick-and-mortar establishments. While you may not be in too much danger, depending on what you offer, you may also have the opportunity to leverage this trend in your favor. Below, we’ve outlined a few factors to help you decide if e-commerce is the right fit for you.

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Small Businesses Need Comprehensive Communications

Small Businesses Need Comprehensive Communications

Does your business suffer from chronic miscommunication? Chances are that your business is not the only one. Small businesses often lack the ability to invest in solutions designed to cut down on communication problems in the workplace. To help your company’s workforce improve communication and collaboration, we’re going to discuss some of the many ways that you can implement technology to eliminate miscommunication in the workplace.


Here are some of the most important tips that we can offer, in no particular order.

Implement an Intranet
For those who might not be tech-savvy, one of the most difficult parts of communication comes from not knowing how to properly navigate around your own network. This could mean finding specific files, or moving about your organization's cloud-based file storage system. An intranet can help not just these employees, but all of them, by providing a central hub where any critical assets that your business depends on can be seen at a moment’s notice. This clears up any confusion regarding where your employees need to go to access links to software or important information.

Take Advantage of Communication Solutions
If your organization has yet to implement a unified communications solution, it’s in your best interest to do so as soon as possible. A unified communications solution includes an email solution that’s used across your entire business’ infrastructure, a phone system that provides each of your employees with an extension where they can easily be reached (this is often a Voice over IP solution), and an instant messaging or video chat system that can be used to get in touch with employees who might not be in the immediate area. Basically, you want to provide your employees with ample opportunities to reach out to others in your business for assistance with any projects.

Make Important Information Easily Accessible
Have you ever browsed the Internet for information about a particular solution, only to find a whole lot of nothing? In most cases, the services that your organization uses will have detailed online documentation and frequently asked questions that will help you figure out what you need to know; yet, your internal processes may not have these questions or documentation as transparent. You can implement your very own knowledge center that can be located in an intranet, allowing your employees to find any vital information that they need.

Does your business need to implement more powerful communication solutions? If so, PCSOFT can help. To learn more, reach out to us at 02 98730080.

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What Is the Real Value of IT for Small Business?

What Is the Real Value of IT for Small Business?

It’s important that your business get as much value out of your technology as possible, but this is often easier said than done. There isn’t an easy answer to how you can get the most out of your technology. Even if you implement a brand-new solution, who’s to say that you don’t actually need it or use it? Cutting costs is more important now than it has ever been, and for small businesses hoping to save on IT support, there’s no time like the present to secure your business’s future.


This all starts by making IT profitable for your organization. In other words, you don’t want to waste assets on technology solutions. Instead, you want your technology to save you money, thus making it worth investing in. To find out if your technology is a waste or a benefit to your business, try asking yourself the following questions:

  • What are some of the services you have that aren’t being utilized properly? Are you wasting time and assets on software or hardware that aren’t being utilized to their full extent?
  • Do you replace hardware more frequently than you need to (or not often enough)? You could be risking hardware failure or general technology deficiency by not maintaining your technology.
  • How much are you spending on technology that doesn’t offer a return on investment? While it’s one thing to pay for services that make your job easier, it’s another entirely to waste them on unnecessary assets that are either a luxury or simply don’t offer enough value to justify the expenditure.

To get started, ask yourself how your business’s technology is affecting its bottom line. If you implement a new solution, what is it offering for your organization? Are the funds best being spent, or would they be better delegated elsewhere? For example, if you spend some money on automation technologies for basic tasks, you can eliminate the need for important personnel to waste time that would be better spent on more important tasks.

Another common example is the use of break-fix strategies. Businesses are throwing money away trying to keep their technology in proper working order. Break-fix model for IT support puts up the facade of value by providing support in the moment you need it most. While this does get your business back in action, you still have to pay exorbitant fees for new hardware and downtime. You’re not preventing the incident outright, which is where most of the waste comes from. Instead of wasting time, assets, and resources on downtime caused by reacting to technology troubles, try taking a preventative approach instead.

The best way to find more value in your technological investments is to work with a managed service provider like PCSOFT. Basically, you can cut out the costs of hiring multiple IT technicians by outsourcing the work to us. This eliminates the costs of managing an IT department, adding new technicians to payroll, and most important of all, the upkeep of your systems. Instead, for a single monthly payment, you can invest in an outsourced IT department that can handle any and all responsibilities of an in-house team, plus some. Here are some of the services that we can offer your organization:

  • Remote monitoring and management
  • Backup and disaster recovery
  • Network security
  • Email management
  • And more!

To learn more about how IT outsourcing can help your business, reach out to PCSOFT at 02 98730080.

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What Every SMB Should Know When Selecting an IT Service Provider

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Identifying a qualified managed service provider can be challenging--especially if you don’t know what to look for. You should be able to gauge the worth of an IT provider based on a couple of key qualifications, just like you would if you were selecting an employee. What are some of the primary features that you want to look for in a managed service provider?

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PCSOFT
Unit 2/8 Gallipoli Street
Smeaton Grange, NSW 2567