PCSOFT Blog

PCSOFT has been serving the Smeaton Grange area since 2005, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Monitoring Remote Workers is Complicated, But Cybersecurity is Still Important

Monitoring Remote Workers is Complicated, But Cybersecurity is Still Important

With businesses shifting largely to remote operations, some companies are now using technology to determine if their employees are actually staying active while on the clock. There is an important discussion being had about whether this type of monitoring, however, violates an employees’ right to privacy.

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Monitoring Your Network Traffic Can Help Your Business Stay Secure

Monitoring Your Network Traffic Can Help Your Business Stay Secure

When it comes to your network security, there is a lot your company can do to take it seriously. However, one thing that a lot of organizations neglect is actively monitoring their networks for things that don’t quite make sense. Why is it so important to monitor your network, and how can you make sure that it happens in a way that is proactive for your company?

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Is Big Tech Getting Too Big?

Is Big Tech Getting Too Big?

Some businesses have caught lightning in a bottle with the advent and overt use of the Internet. These companies now read like a who’s who of technology: Amazon, Google, Facebook, Apple, Microsoft. These companies are now some of the most lucrative in the world and there has been some very serious questions if they’re using their positions at the top of tech in unethical ways. Today, we’ll take a look at “Big Tech” and debate whether or not something has to be done to break up these companies before they become too powerful to fail. 

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Managing and Maintaining Complex Networks

Managing and Maintaining Complex Networks

IT is extremely important for not just enterprises, but small businesses as well. IT administrators are able to save businesses a considerable sum just by monitoring and maintaining network infrastructures. By carefully looking after systems, downtime can be reduced, leading to more resources being available for other purposes. Of course, considering the fact that an organization’s network can quickly grow far beyond expectations, this task becomes much easier said than done.

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Automation Helps Deliver Secure Networks and Infrastructure

Automation Helps Deliver Secure Networks and Infrastructure

If you do it manually, your business is spending countless hours on implementing patches and security updates. That’s not even mentioning the many other tasks that pile up if your technicians are simply too busy to get to them. Wouldn’t it be nice if these routine maintenances could be issued without the need for an on-site visit? Automation maintenance and management can certainly be worth the investment.


Remote Monitoring and Management, or RMM, can be used to take advantage of some of the greatest benefits out there for small business technology maintenance. Here are just a few of them.

Patching and Updates
Keeping your business’ applications up-to-date is vital to the success of your organization. Unfortunately, it can be a time-consuming process that eats up too much of your company’s resources to be effective. Depending on the number of workstations, servers, and network components your business has, this process could range from a short amount of time to an incredibly long and drawn-out process. A dedicated monitoring and management service can help you apply patches without the provider being on-site to do the work. This means that they can be applied as they are released, removing the need to manually install updates every time they are issued. Furthermore, these patches can be applied en masse, building (and maintaining) a more agile network and infrastructure.

Network Security Management
You need to react to threats to your infrastructure, but you also need to prevent them from reaching your network in the first place. If you can detect attacks and deflect them immediately, you can prevent a considerable amount of attacks. This is made simply by implementing remote security management. Offsite technology support makes this possible by alerting technicians in the event of any type of breach, giving them the tools they need to battle incoming security issues.

Save Time and Resources
When you take advantage of remote monitoring and management, your business gets immediate relief without waiting for the technician to arrive on-site to resolve the issue. Most issues can be resolved without the visit, so this ultimately winds up saving your business plenty of time and money. Plus, if you’re not the one administering patches and updates, you will have resources available to work on other important initiatives.

Does your company want to take advantage of remote monitoring and maintenance? Reach out to PCSOFT at 02 98730080.

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PCSOFT
Unit 2/8 Gallipoli Street
Smeaton Grange, NSW 2567